The Operator Stack

Five partners. Five operating problems solved.

Every product in this stack was evaluated the same way I evaluated technology as an operator — by asking what it does without human input, what happens when it's wrong, and what it delivered at a comparable property in the last 90 days. These are the ones that passed.

Rhombus Tailos Verdant Sapience Wand.ai
Active Partner — Authorized Reseller
AI Physical Security
Rhombus
Cloud-managed security that works the way a hotel actually operates.

Rhombus replaces legacy DVR/NVR infrastructure with a cloud-native AI security platform — cameras, access control, sensors, and alarm monitoring unified under a single dashboard. AI analytics run on-device: people detection, motion heatmaps, facial recognition, license plate recognition. No additional hardware. No IT department required. Manage every building from a phone.

Backed by NightDragon. Strategic partnership with Honeywell announced March 2026. Rhombus Recon — autonomous mobile security robots — in active R&D, demoed at ISC West 2026. Your hardware investment today is future-proofed.

Person detected RHOMBUS CLOUD-MANAGED AI SECURITY
Honeywell Partner NightDragon Backed 10yr Warranty No DVR Required
0
DVR or NVR hardware required — fully cloud-managed from any device
50%
Fewer truck rolls with single-visit deployment vs. traditional systems
10yr
Hardware warranty — infrastructure-grade investment, not a capital expense
Why Rhombus for luxury hospitality
Multi-Building Campus
Ski resort spanning multiple lodges, a golf resort with clubhouse, spa, and outbuildings — Rhombus manages every building from one dashboard. No separate systems, no separate logins.
AI Analytics On-Device
People detection, motion heatmaps, facial recognition, license plate recognition — all processed on the camera itself. Events trigger instantly without external AI servers.
Compliance-Grade
Nine years designing security camera SOPs across cannabis retail, cultivation, and manufacturing. That experience shapes every Rhombus deployment for regulated environments.
Hybrid Cloud/Local
For mountain resort properties where connectivity can be inconsistent — hybrid storage means cameras keep recording even when the network goes down. No lost footage.
Access Control Unified
Unified video and access control in a single platform — the same console manages cameras and doors. Remote unlock. Visitor logs. Tailgating detection.
Recon — Coming 2027
Autonomous mobile security robots extending coverage beyond fixed cameras. Demoed ISC West 2026. R&D stage, ~1 year from commercial availability. Your install today is forward-compatible.
Ready to replace your legacy security system?
Request a Demo →
Active Partner
Autonomous Cleaning Robotics
Tailos
Rosie — the housekeeping robot that doesn't call out sick.

Rosie is an AI-powered commercial robot vacuum that automates more than 2 hours of vacuuming labor per staff shift. Using the same LiDAR navigation technology as a self-driving car, Rosie navigates any indoor commercial space without mapping or advanced setup. Press Play. Walk Away.

Backed by SharkNinja. Deployed at Fairmont Scottsdale Princess, Keystone Lodge, The Willard DC, InnVest Hotels, and 1,000+ properties across 12 countries. Room attendants clean 18–21 rooms daily with Rosie versus 14–16 without.

ROSIE BY TAILOS AUTONOMOUS CLEANING ROBOT
SharkNinja Backed 1,000+ Properties 12 Countries
2+hrs
Vacuuming labor automated per staff shift, per robot
18–21
Rooms cleaned daily per attendant with Rosie (vs. 14–16 without)
$13
Daily cost per robot — less than one hour of labor at mountain resort wages
What operators say
"The robots have become a part of our daily operations. I don't know how we'd go forward without them."
Jaap BoleansThe Willard, Washington DC
"I've had a Roomba, and I don't want to own one anymore. They're frustrating. Rosie goes to an edge and cleans it really well."
Michael OrtizFairmont Scottsdale Princess
"Our team saves around 5 hours of labor daily with the robots. They can now focus on higher-level public space tasks."
Alma CalvilloKeystone Lodge and Spa, Colorado
"After only three days our team noticed significantly cleaner hallways. Rosie is the best associate — doesn't call out, doesn't come in late, and no drama."
Laurie ThomasResidence Inn Atlanta
"Before Rosie, we weren't able to vacuum every day. Now we're not leaving tasks undone. This thing works for me while I take on other duties."
Corey KohlerEmbassy Suites Portland
"My staff makes fun of me for how much I love Rosie. It's so cool and it saves us so much time."
Josh StuhrAC Hotel Frisco, Colorado
How it works
Self-Driving Navigation
LiDAR laser scanner and 3D depth-sensing camera — same technology as autonomous vehicles. Navigates new environments without mapping or setup. Cleans 1,000+ sq ft per hour.
All-Day Operation
Swappable batteries charge in under 4 hours. No waiting at a charging station — swap and keep running. Built for 8+ hours of continuous commercial use per day.
Virtual Fence & Focus Mode
Create boundaries so multiple robots operate simultaneously without collision. Focus Mode splits corridors — point two robots in opposite directions to cover in half the time.
Staff Injury Reduction
Housekeeping has the highest injury rate in the service sector — wrist and back injuries from repetitive vacuuming. Rosie removes the most damaging task from every shift.
Start with one Rosie. See the results. Scale from there.
Request a Demo →
Active Partner
AI Energy Management
Verdant
The thermostat that pays for itself before the year is out.

Verdant is an AI-powered occupancy-sensing thermostat system that reduces HVAC runtime by up to 45% in unoccupied rooms. Deep learning models learn how each room responds to heating and cooling — adapting setbacks in real time so the room is always ready when a guest arrives, never wasting energy when they're not.

IHG Hotels & Resorts approved vendor. Alliance Partner of Preferred Hotels & Resorts. Wyndham Preferred Supplier. Deployed at Hyatt Place, Le Méridien, Hampton Inn, and Great Wolf Resorts. Self-install in under 10 minutes per room. Utility rebates can cover up to 100% of hardware costs.

68° SETPOINT ● SAVING ENERGY + −45% VERDANT AI ENERGY MANAGEMENT
IHG Approved Preferred Hotels Partner Wyndham Preferred
45%
Maximum HVAC runtime reduction in unoccupied rooms
15–20%
Annual reduction in total hotel energy costs
12–18mo
Typical payback period, with rebates covering up to 100% of costs
Key capabilities
Dynamic Intelligent Recovery
Calculates exactly how long it takes to heat or cool each individual room, then selects the ideal setback. Guest temperature always restored within a predetermined time — no surprises at check-in.
PMS Integration
Integrates with Opera, Fosse, OnQ, LightSpeed, HotelKey, and Mews. Door lock integration with Onity, Dormakaba, and Assa Abloy. Room adjusts automatically at checkout.
Night Occupancy Mode
Automatically disables energy-saving setbacks while guests are sleeping. Detects overnight occupancy and keeps guests undisturbed. Resumes savings mode at wake.
Universal HVAC Compatibility
Compatible with PTACs, Heat Pumps, FCUs, Split units, VRF systems from LG, Mitsubishi, and Carrier. Works on existing infrastructure — no HVAC replacement required.
Verdant Plus Monitoring
Continuous monitoring with automated energy alerts, dedicated support rep, warranty protection, and rolling stock replacement. Monthly custom reports for ownership.
Water Leak Detection
Optional wireless leak sensors integrate directly with the energy platform — single dashboard view of energy waste and water risk. Undetected leaks cause tens of thousands in structural damage.
Ready to see Verdant's ROI for your property?
Request a Demo →
Active Partner
Workforce Intelligence
Sapience Analytics
You can't manage what you can't see.

Sapience Analytics provides automated workforce intelligence — capturing how work actually happens versus how it's scheduled. It reveals labor utilization, productivity patterns, and AI adoption metrics across both human and AI agent workforces. No manual data entry. No employee tracking apps. The data is captured automatically from existing systems.

200,000+ users across 50+ countries. For a hotel ownership group asking where labor dollars are going — and whether their AI tools are actually being used — Sapience answers both questions with workforce data captured automatically, no manual entry required.

WORKFORCE INTELLIGENCE Productivity 85% AI Adoption 70% Labor Utilization 90% SAPIENCE ANALYTICS
1T+ Hours Analyzed 50+ Countries Fortune 1000
1T+
Work hours analyzed across the platform globally
18
Countries with active enterprise deployments
0
Manual data entry or employee-facing apps required — fully automated capture
Why workforce intelligence for hospitality
Labor Utilization Visibility
For a resort GM asking "where did my labor hours go this week" — Sapience answers automatically. No manual reporting. No spreadsheets. A clear view of how labor dollars are actually being spent.
AI Adoption Measurement
As you deploy AI tools, Sapience tracks whether they're actually being used and how much time they're saving. ROI for every tool in the Operator Stack becomes measurable and reportable to ownership.
Human + AI Analytics
Tracks productivity across both human staff and AI agents in a single view. As agentic AI takes on back-office tasks, Sapience captures the impact in real time.
Multi-Property Benchmarking
For ownership groups managing multiple properties, Sapience benchmarks across locations — identifying which properties have labor cost problems before they appear on the P&L.
What does your labor data actually show?
Book a Conversation
Active Partner
Agentic AI & Hybrid Workforce
Wand.ai
The future of the workforce isn't replacement. It's augmentation.

Wand.ai is an enterprise-grade agentic AI platform that enables organizations to build, manage, and scale hybrid workforces — combining human talent with AI agents that work autonomously. Reports that generate themselves. Communications that go out without someone initiating them. Entire operational processes that run without waiting for a human to trigger each step.

SOC2-ready with on-premise, private cloud, or hosted deployment options. Enterprise partnerships include Franklin Templeton and a multi-year collaboration with Nityo Infotech to deploy agentic AI workforces at global scale. For a luxury resort managing six departments without a dedicated technology director — Wand.ai removes operational overhead from skilled staff.

wand.ai AGENTIC AI PLATFORM Human AI Agent Process SOC 2 · On-Prem or Cloud · Fortune 1000
SOC2-Ready On-Prem or Cloud Fortune 1000
24/7
AI agents work continuously — no shift changes, no call-outs, no overtime
SOC 2
Enterprise security compliance — on-premise or cloud deployment flexibility
F1000
Fortune 1000 enterprise deployments across financial services and operations
Agentic AI use cases for luxury hospitality
Automated Reporting
Daily, weekly, and monthly operational reports generated automatically — labor variance, revenue by outlet, maintenance status, energy consumption. Delivered to ownership without anyone running a report.
Back-Office Automation
Vendor invoice processing, purchase order routing, compliance documentation, staff scheduling adjustments — workflows that require a manager's attention handled by AI agents within defined parameters.
Guest Communication
Pre-arrival, in-stay, and post-stay communications — personalized and automated without losing the luxury brand voice. AI agents handle trigger and timing; human staff handle moments requiring judgment.
Enterprise Security
SOC 2 certification and on-premise deployment means data never leaves your infrastructure. For private clubs where guest data confidentiality is non-negotiable — Wand.ai is built to that standard.
Ready to see what agentic AI looks like for your operation?
Request a Demo →